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FAQ

Printers

No, it cannot print in colors. However PoooliPrinter™ is inkless and supports black color printing on any thermal paper rolls that is 57 x φ30 mm / 2.25 x φ1.2 inch! It can also print pink/blue on our PoooliPaper™ Pink/Blue Prints paper rolls. We offer many different types of paper rolls available such as colored paper, transparent paper, sticky paper…


WE HAVE TONS OF PAPER REFILLS AVAILABLE! => LEARN MORE

There are two differences:

1- PoooliPrinter™ L1 has a 200 dpi resolution and PoooliPrinter™ L2 instant HD has a 300 dpi resolution. DPI (dots per inch) refers to the physical dot density of an image when it is printed onto paper.

2- PoooliPrinter™ L1 has a 48mm printing width and PoooliPrinter™ L2 has a 54mm printing width. 

PoooliPrinter™ is a thermal printer, which does not require ink, ribbon, or thermal transfer ribbon. Just load the paper roll in, and you can print!

It is a hand-sized printer. PoooliPrinter™ L1 and L2 dimensions are 3.25x3.25*1.5" / 83*83*38.5mm.

The beak is a detachable magnet, so you can use it to display your to do list on any metallic surfaces you would like. It also doubles as a card holder if you put it on a flat surface. 

Some of the thermal papers, including the Sticky Paper Rolls and the paper rolls from the Poooli Creators range are rolled with the thermal side facing inward to stay protected during storage and transport because they are more fragile. However, feel reassured you can still use those rolls. However to be able to print you must ensure the thermal side of the paper is facing the print head. As long as there is a contact between the paper and the scroll wheel, it can be pulled out and printed.

The retention time varies from a minimum of 10 years and up to 22 years depending the type of paper you use. If you expose the thermal paper to the sun, the retention period may be affected. Refer to the paper rolls product page for more info about retention time.

PoooliPrinter™ supports any type of 57x30mm thermal paper rolls. PoooliPrinter™ official paper has passed BP-A test, and it is BPA free.

Yes, you can easily replace the paper rolls at anytime. Use PoooliPaper Sticky rolls one day and PoooliPaper Semi-transparent rolls the next day. No need to wait for the rolls to be fully used, you can reuse them! 

You can print up to 100 pictures for each roll*. Keep in mind this depends on the type of paper you use, refer to the description of a specific paper roll for more details.
*Example for reference only for pictures sized 95x57mm / 3.75"x2.25 inches Each roll is about 9.5m / 30ft.

PoooliPrinter™ comes with a Micro-USB charging cable. Any Micro-USB adapter works to recharge PoooliPrinter™ and it can also be charged from a PC. PooolPrinter™ can print up to 6 rolls of paper after being fully recharged.

You can click this link to get a copy of the user's manual in English.

You can download the FREE Poooli App by following the instructions from this page.

Sign-up is only required if you want to use the scanning function or track your printed mileage. If you would like to sign-up to the Poooli App, here is a video tutorial on how to sign-up from the app:


You can find information about all the different features from the Poooli App here.

You can also watch our video tutorials to learn how to use all features from the Poooli App:

watch video tutorials for poooli printer

The Poooli app requires microphone permissions because there is a Voice QR code printing feature available. You can read more about it here.

The location permission is used to search and connect the printer via bluetooth, this is a requirement from the app store.

Our products are covered by a 1 year limited warranty. We only exchange items if they stop working, we do not cover product damage caused by clumsy handling or unconventional use.

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Your purchase is backed up with a 30 Day Money Back Guarantee. If you don't have a positive experience, we will do whatever it takes to make sure you are 100% satisfied with your purchase. Terms apply, please refer to our Return/Refund Policy for details.

Poooliprint uses Shopify payments. When you checkout on our website, you can feel protected for every transactions. Learn more:
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All taxes are included, you will not get charged additional taxes or customs duty. 

Enter your discount code into the discount input field in your cart, make sure you are using a valid coupon code and click ‘Apply’. If for any reason you cannot see the discount input field, you can also add the discount code during checkout, just before paying. 

We accept payments through PayPal, Mastercard, Visa, Amex, Maestro & all other major debit/credit cards. We also accept Paypal Credit and AfterPay.

If you are not based in the U.S and selected Paypal as a checkout option they will charge you a small fee for currency conversion. If you want to avoid the fee you can pay for your order using a credit card at checkout, the payment will be processed in your local currency and there will be no additional fees.

At this time, Paypal Credit is only available to U.S and UK Customers.

  1. Sign-up (subject to approval)
  2. Come back to our website and checkout using Paypal.




Pay overtime on purchases of USD $99+ with Paypal Credit U.S Customers - Read more & sign up here.

Pay overtime on purchases of £99+ with Paypal Credit UK Customers - Read more & sign up here.

At this time, Paypal Credit is only available to U.S Customers.

  1. Sign-up (subject to approval)
  2. Come back to our website and checkout using Afterpay.


Pay in four fortnightly installments with Afterpay North America! Read more & sign up here - U.S Customer Only.

NORTH AMERICA: 5-10 Days

EUROPE: 5-10 Days

OCEANIA & SOUTH-EAST ASIA: 9-15 Days

ALL OTHER COUNTRIES: 10-21 Days

  • We aim to dispatch all orders from our warehouse within 1 to 3 business days, but please allow up to 5 business days during peak periods.
  • Our shipping system allows you to track your order at anytime for your extra peace of mind. Tracking numbers are sent by email after a short processing period.
  • Any items not received within 8 weeks qualify for a full refund.
  • Please contact us for any further questions and our support team will be happy to help.

 ⭐Item Delivery Guaranteed or Your Money Back!⭐

Orders are generally shipped through Fedex or DHL, but we reserve the right to use other delivery services.

Anytime you place an order you will receive 2 transactional emails from us. The first will be a confirmation email containing your order number. The second email contains your tracking number and is sent once your item has been dispatched after 1-3 business days.

Contact us as soon as possible if you wish to amend your order. We ship items out usually within 1-3 working days, so we can not guarantee any changes will be made. It is your responsibility to ensure you check out with the correct items and shipping info.

Once your item has been marked as shipped, you will receive a tracking number. You can go to our order tracking page to track your order. You can also use your order number and e-mail to track your order. Please note that it can take a few days for your tracking number to update. For more details please refer to our Shipping Policy.

If your Poooliprinter order comes with a free roll of thermal paper, it is usually already inside of the printer and ready to use. Please check this place first if you think you are missing your free paper roll.

Returns & Exchanges are subject to our Return/Refund Policy.

If you discover a problem when you receive your package, please contact us within 7 days including a video of the packaging of your order with the faulty item & your order confirmation number so we can process to an exchange.