PoooliPrint Frequently Asked Questions and Help Center

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Poooliprint®

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FAQ

PRODUCTS

There are two differences:

1- PoooliPrinter L1 has a 200 dpi resolution and PoooliPrinter L2 instant HD has a 300 dpi resolution. DPI (dots per inch) refers to the physical dot density of an image when it is printed onto paper.

2- PoooliPrinter L1 has a 48mm printing width and PoooliPrinter L2 has a 54mm printing width. 

Our PoooliPrinter® L1, L2, LE, XL and A4 cannot print in colors. 

However, our PoooliPrinter® L1, L2 Instant HD and XL are inkless and supports black color printing on any thermal paper rolls! 

They can also print pink/blue on our PoooliPaper Pink/Blue Prints paper rolls. We also offer many different types of paper rolls available such as colored paper, transparent paper, sticky paper…

CLICK TO SHOP FROM TONS OF PAPER REFILLS OPTIONS 

Our PoooliPrinter® L1, L2, LE & XL are thermal printers, which does not require ink, ribbon, or thermal transfer ribbon.  Just load thepaper rolls in, and you can print!

Our PoooliPrinter® A4 require a thermal ribbon.

The beak is a detachable magnet, so you can use it to display your notes, art, to do list & more on any metallic surfaces you would like. It also doubles as a card holder if you put it on a flat surface. 

Poooliprinter® L1, L2 & LE: watch video tutorial

Poooliprinter® XL: watch video tutorial

The battery is a Li-ion battery and the typical life of these batteries is 300-500 charging/discharging cycles. The printer also comes with a one year warranty which covers the battery as well.

The grayscale printing mode is an enhanced quality printing mode exclusively available on PoooliPrinter XL. When used in combination to the White Special Photo Paper it will give to your photo prints even more details and a better quality than the regular white paper.

The retention period may be affected by the exposure of the thermal paper to the sun. For normal use conditions, the retention time varies from a minimum of 10 years and up to 22 years depending the type of paper you use.  

Refer to the paper rolls product page for more info about retention time.

Poooliprinter® L1 & L2 Instant HD: watch video tutorial

Poooliprinter® XL: watch video tutorial

PoooliPrinter L1 and L2 supports any type of 57mm / 2.2" thermal paper rolls. PoooliPrinter XL is compatible with its own XL paper rolls sized 110mm / 4.3" and 80 mm / 3.1" but it is also compatible with all the L1/L2 paper rolls. PoooliPrint® official paper has passed BPA test, and it is BPA free.

Yes, you can easily replace the paper rolls at anytime. Use PoooliPaper Sticky rolls one day and PoooliPaper Semi-transparent rolls the next day. No need to wait for the rolls to be fully used, you can reuse them! 

You can print up to 100 pictures for each roll*. Keep in mind this depends on the type of paper you use, refer to the description of a specific paper roll for more details.

*Example for reference only for pictures sized 80x57mm / 3.15"x2.25 inches.*Each roll is between 3.5 / 11.5ft and 8m / 26ft long.

You can download the free Poooli App from our TRY OUR APPS page.

Sign-up is not required for most functions. It is required to use the scanning function or track your printed mileage. If you would like to sign-up to the Poooli App, here is a video tutorial on how to sign-up from the app:


Learn more about all you can do thanks to the Poooli App from our Poooliprint App page.

You can also watch our video tutorials to learn how to use all features from the Poooliprint App:

Application tutorial thumbnail

The Poooliprint app requires microphone permissions because there is a Voice QR code printing feature available. You can read more about it here.

The location permission is used to search and connect the printer via bluetooth, this is a requirement from the app store.

Poooliprinter® L1 & L2 Instant HD:

Click this link.

Poooliprinter® XL:

Click this link.

Poooliprinter® A4:

Click this link.

You can visit the Help Center if you require technical support or you can always contact us.

Some of the thermal papers, including the Sticky Paper Rolls and the paper rolls from the Poooli Creators range are rolled with the thermal side facing inward to stay protected during storage and transport because they are more fragile.

However, feel reassured you can still use those rolls. In order to print you must ensure the thermal side of the paper is facing the print head. As long as there is a contact between the paper and the scroll wheel, it can be pulled out and printed.

Our products are covered by a 1 year limited warranty. We only exchange items if they stop working, we do not cover product damage caused by clumsy handling or unconventional use. Learn more about it from our warranty policy page. 

STORE

Your purchase is backed up with a 30 Day Money Back Guarantee. Terms apply, please refer to our Return/Refund Policy for details.

Poooliprint uses Shopify payments. When you checkout on our website, you can feel protected for every transactions. Learn more:
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Enter your discount code into the discount input field in your cart, make sure you are using a valid coupon code and click ‘Apply’. If for any reason you cannot see the discount input field, you can also add the discount code during checkout, just before paying. 

We accept payments through PayPal, Mastercard, Visa, Amex, Maestro & all other major debit/credit cards. We also accept financing payments. 

To join the Poooli Rewards program you must create an account first. Your Poooli Rewards account will be automatically created. You can check you Poooli Rewards account details from here

To learn more about the Poooli Rewards loyalty program and to join, please click here

You can learn more about Afterpay from our financing page

DELIVERY TIME

The delivery time frames are for reference only. There is no guarantee that the parcel will arrive within the defined time. Transit times can vary based on the shipping location, weather condition, custom inspection...we cannot be held responsible for third party delays.

  • Delivery time frames for orders shipped from our U.S fulfillment center:

    • U.S - Minimum 3 to 6 business days to arrive at destination.
    • Canada - Minimum 3 to 8 business days to arrive at destination.

    Delivery time frames for orders shipped from EU fulfillment center:

    • Austria, Belarus, Belgium, Bulgaria, Croatia, Cyprus, Czech. Rep, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland, Romania, United Kingdom - Minimum 3 to 8 business days to arrive at destination.

    Delivery time frames for orders shipped from our AU fulfillment center:

    • Australia - Minimum 3 to 8 business days to arrive at destination.

    Delivery time frames for orders shipped from the production site:

    • U.S - Minimum 6-12 business days to arrive at destination.
    • Canada, UK, Europe, Oceania, SE Asia - Minimum 6-12 business days to arrive at destination.
    • Rest of the world - Minimum 6-18 business days to arrive at destination.

Can't wait? Express Worldwide Shipping available for upgrade at checkout.

ORDERS FULFILLMENT

Poooliprint's policy is to ship either the following or the second working day after an order is received. When there is a large influx of orders, such as immediately following a new product announcement or during big sales events, the shipping may take a few extra days as we catch up.

Products are shipped from multiple fulfillment centers across the world (US, EU, CN) depending on stock availability. If you want to ensure the products will be shipped from a close location to your delivery address, please drop an email to support@poooliprint.com prior to placing your order. New released products are shipped from the production site (CN). If an order includes one product not in stock in one of our fulfillment center (US, EU), the whole order will be shipped from the production site (CN).

Orders are generally shipped through USPS for the U.S and TNT for the European Union. For other international destinations we use YunExpress but we reserve the right to use other delivery services. 

For Express Shipping we use DHL, UPS, Fedex, TNT or Aramex. Express shipping costs may be subject to import duties/VAT payable by the importer of record (IOR).

Anytime you place an order you will receive 2 transactional emails from us. The first will be a confirmation email containing your order number. The second email contains your tracking number and is sent once your item has been dispatched.

Contact us as soon as possible if you wish to amend your order. We ship items out usually within 1-3 working days, so we can not guarantee any changes will be made. It is your responsibility to ensure you check out with the correct items and shipping info.

Once your item has been marked as shipped, you will receive a tracking number. You can go to our order tracking page to track your order. You can also use your order number and e-mail to track your order. Please note that it can take a few days for your tracking number to update. For more details please refer to our Shipping Policy.

If your Poooliprinter order comes with a free roll of thermal paper, it is usually already inside of the printer and ready to use. Please check this place first if you think you are missing your free paper roll.

For other issues, we will check the weight of the package as it was sent to you and send a replacement for the item(s) you are missing when necessary. 

Returns & Exchanges are subject to our Return/Refund Policy.

If you discover a problem when you receive your package, please contact us within 7 days including a video of the packaging of your order with the faulty item & your order confirmation number so we can process to an exchange.