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PoooliPrint Frequently Asked Questions and Help Center



There are two differences:1- PoooliPrinter © L1has a 200 dpi resolution and PoooliPrinter © L2instant HD has a 300 dpi resolution. DPI (dots per inch) refers to the physical dot density of an image when it is printed onto paper.2- PoooliPrinter © L1has a 48mm printing width and PoooliPrinter © L2has a 54mm printing width. 

Our PoooliPrinter © L1, L2 Instant HD, XL and A4 cannot print in colors. 

However, our PoooliPrinter © L1, L2 Instant HD and XL are inkless and supports black color printing on any thermal paper rolls! 

They can also print pink/blue on our PoooliPaper © Pink/Blue Prints paper rolls. We also offer many different types of paper rolls available such as colored paper, transparent paper, sticky paper…


Our PoooliPrinter © L1, L2 Instant HD and XL are thermal printers, which does not require ink, ribbon, or thermal transfer ribbon.  Just load thepaper rolls in, and you can print!

Our PoooliPrinter © A4 require a thermal ribbon.

The beak is a detachable magnet, so you can use it to display your notes, art, to do list & more on any metallic surfaces you would like. It also doubles as a card holder if you put it on a flat surface. 

Poooliprinter © L1 & L2 Instant HD: watch video tutorial

Poooliprinter © XL: watch video tutorial

The battery is a 18650 Li-ion battery and the typical life of these batteries is 300-500 charging/discharging cycles. The printer also comes with a one year warranty which covers the battery as well.

The grayscale printing mode is an enhanced quality printing mode exclusively available on PoooliPrinter © XL. When used in combination to the White Special Photo Paper it will give to your photo prints even more details and a better quality than the regular white paper.

The retention period may be affected by the exposure of the thermal paper to the sun. For normal use conditions, the retention time varies from a minimum of 10 years and up to 22 years depending the type of paper you use.  

Refer to the paper rolls product page for more info about retention time.

Poooliprinter © L1 & L2 Instant HD: watch video tutorial

Poooliprinter © XL: watch video tutorial

PoooliPrinter © L1 and L2 supports any type of 57mm / 2.2" thermal paper rolls. PoooliPrinter © XL is compatible with its own XL paper rolls sized 110mm / 4.3" and 80 mm / 3.1" but it is also compatible with all the L1/L2 paper rolls. PoooliPrint © official paper has passed BPA test, and it is BPA free.

Yes, you can easily replace the paper rolls at anytime. Use PoooliPaper Sticky rolls one day and PoooliPaper Semi-transparent rolls the next day. No need to wait for the rolls to be fully used, you can reuse them! 

You can print up to 100 pictures for each roll*. Keep in mind this depends on the type of paper you use, refer to the description of a specific paper roll for more details.

*Example for reference only for pictures sized 80x57mm / 3.15"x2.25 inches.*Each roll is between 3.5 / 11.5ft and 8m / 26ft long.

You can download the free Poooli App from our TRY THE APP page.

Note: for the portable A4 printer you can download the Poooli A4 App or computer drivers here.

Sign-up is not required for most functions. It is required to use the scanning function or track your printed mileage. If you would like to sign-up to the Poooli App, here is a video tutorial on how to sign-up from the app:

Learn more about all you can do thanks to the Poooli App from our TRY THE APP page.

You can also watch our video tutorials to learn how to use all features from the Poooli App:

Application tutorial thumbnail

The Poooli app requires microphone permissions because there is a Voice QR code printing feature available. You can read more about it here.

The location permission is used to search and connect the printer via bluetooth, this is a requirement from the app store.

Poooliprinter © L1 & L2 Instant HD:

Click this link.

Poooliprinter © XL:

Click this link.

Poooliprinter © A4:

Click this link.

You can visit the Help Center if you require technical support or you can always contact us.

Some of the thermal papers, including the Sticky Paper Rolls and the paper rolls from the Poooli Creators range are rolled with the thermal side facing inward to stay protected during storage and transport because they are more fragile.

However, feel reassured you can still use those rolls. In order to print you must ensure the thermal side of the paper is facing the print head. As long as there is a contact between the paper and the scroll wheel, it can be pulled out and printed.

Our products are covered by a 1 year limited warranty. We only exchange items if they stop working, we do not cover product damage caused by clumsy handling or unconventional use.


Your purchase is backed up with a 30 Day Money Back Guarantee. If you don't have a positive experience, we will do whatever it takes to make sure you are 100% satisfied with your purchase. Terms apply, please refer to our Return/Refund Policy for details.

Poooliprint uses Shopify payments. When you checkout on our website, you can feel protected for every transactions. Learn more:
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Enter your discount code into the discount input field in your cart, make sure you are using a valid coupon code and click ‘Apply’. If for any reason you cannot see the discount input field, you can also add the discount code during checkout, just before paying. 

We accept payments through PayPal, Mastercard, Visa, Amex, Maestro & all other major debit/credit cards. We also accept Paypal Credit, Paypal Pay-in-4 and AfterPay.

If you are not based in the U.S and selected Paypal as a checkout option they will charge you a small fee for currency conversion. If you want to avoid the fee you can pay for your order using a credit card at checkout, the payment will be processed in your local currency and there will be no additional fees.

To join the Poooli Rewards program you must create an account first. Your Poooli Rewards account will be automatically created. 

To learn more about the Poooli Rewards loyalty program and to join, please click here.

You can learn more about Paypal Credit and Paypal Pay-in-4 from our financing page.


You can learn more about Afterpay from our financing page


  • NORTH AMERICA: 1-3 days
  • EUROPE & CANADA: 5-10 days
  • OCEANIA & SOUTH-EAST ASIA: 7-15 days
  • ALL OTHER COUNTRIES: 10-21 days

Can't wait? Express Worldwide Shipping available for upgrade at checkout.

ORDER PROCESSING:We aim to dispatch all orders from our warehouse within 1 to 3 business days. Rarely during peak periods please allow up to 5 business days. 

Please ensure the accuracy of your shipping address when placing an order. If a package is returned to us in case of wrong delivery address, you will be responsible for the redelivery cost.

Orders shipping to the United States are shipped out from our warehouses all over the U.S & orders shipping to the European Union (EU) are shipped from our warehouse is Czech Republic.

If you live anywhere else in the world, we ship from our international warehouse in Asia. We reserve the right to ship from our international warehouse from time to time based on the item(s) you ordered & inventory in our overseas warehouses. 

Prices includes import duties/VAT.

Orders are generally shipped through USPS for the U.S and TNT for the European Union. For other international destinations we use YunExpress but we reserve the right to use other delivery services. 

For Express Shipping we use DHL, UPS, Fedex, TNT or Aramex. Express shipping costs may be subject to import duties/VAT payable by the importer of record (IOR).

Anytime you place an order you will receive 2 transactional emails from us. The first will be a confirmation email containing your order number. The second email contains your tracking number and is sent once your item has been dispatched.

Contact us as soon as possible if you wish to amend your order. We ship items out usually within 1-3 working days, so we can not guarantee any changes will be made. It is your responsibility to ensure you check out with the correct items and shipping info.

Once your item has been marked as shipped, you will receive a tracking number. You can go to our order tracking page to track your order. You can also use your order number and e-mail to track your order. Please note that it can take a few days for your tracking number to update. For more details please refer to our Shipping Policy.

If your Poooliprinter order comes with a free roll of thermal paper, it is usually already inside of the printer and ready to use. Please check this place first if you think you are missing your free paper roll.

For other issues, we will check the weight of the package as it was sent to you and send a replacement for the item(s) you are missing when necessary. 

Returns & Exchanges are subject to our Return/Refund Policy.

If you discover a problem when you receive your package, please contact us within 7 days including a video of the packaging of your order with the faulty item & your order confirmation number so we can process to an exchange.